Top 3,376 Reviews From Legit Match.com Buyers (2024)

Customer ServicePrice

Any tricks or hacks to get faster help from Match customer service like maybe actually talk to someone??!! I paid the most expensive subscription and can't use any of the services by not being able to get past the phone and account verification screen. I put in several "customer care" trouble forms then waited days to get a response or have to verify myself by answering 5 questions then waited days for a response of it having to be sent to another department so now am guessing I will have to wait for no telling how many days again. Dang!!! I tried many phone numbers found online and no luck. A chat feature on Facebook didn't work either.

What a big JOKE that Match.com thing I’ve been on the dating website trying with 10s if it’s not 100s of ladies for about 3 months now & not even a single date. Almost all the profiles I feel they’re fake & the ones maybe not fake all the ladies pretty much wants to go to the beach, travel, go out, bars, restaurants, mountains… etc lol. Not a single woman on that website looking for a good hard-working man & also the ladies on that website, it’s totally ok with them to have kids as a single mom but it’s not okay for men to have kids as a single dad lol, what a waste of time & moo for a VERY busy person like me!!!! Let say I might be UGLY, okay that’s fine with me but where’s the ugly women at.

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Sales & Marketing

I paid 39.99 to join Match and it's a Complete waste of money!! You can't see who's viewed you, you can't choose your preferences of what you're looking for in a partner, you can't use most of their features, you only get to look at it handful of potential matches each day, it is such a scam! I've been trying match.com for over 10 years on and off and I will never, ever, ever do this again! So aggravated that I paid that money and joined this stupid site.

Customer ServiceSales & Marketing

It feels very much like Match is a scam! I see many of the same profiles I saw 2 years ago! And I realized that Match leaves profiles up when the account is actually inactive. I was receiving emails to my promotions inbox from ‘matches’ during the 2 years I had no active account! This meant my profile was still up. This makes me very suspicious about the matches I see. Is the same true for them. I paid $29/week only to view profiles of others who are not active. This is some serious nonsense!

Out of 5 In real dating should be more professional. Now is more crazy maybe will have a 1% really good and looking for meet someone to meet and get marry it is I mean it only 1% from 100. The less is bad, fake or still have a wife or family and try to use dating app for another things. The company should make separate scan they document. I mean like run background check case a lot of people pay for it for member anyway. If they divorce or fake divorce, sex offender, serial killer for safety concern. The less of men on here just looking for sex. And my friends the guys said the women on dating site also sale sex on this site, but the police should investigate. The company are money hungry, take any kind of people who pay for it.

Match.com billed me 149.94 U.S. to my Visa bill when I had not had a subscription in several years. I also turned off my automatic renewal when I cancelled. Impossible to resolve as you can not get customer service or a live person to talk to. Via email they just completely revert you.

Customer Service

Worst laid out dating app of all. Awkward to navigate. Terrible customer service. Worst of all, the "Silver" premium is useless. You can't search, and they force you to pay $60 more, that is, AFTER you've paid and can't back out.

Customer Service

I wish it were possible to give a lower rating than 1 star. Since joining Match I have never been able to log-in to my account because they say they can't verify who I am. I have answered the same set of questions multiple times but no one seems to read the answers I submit. Not only am I not allowed to log-in to my account but Match has also refused to refund my money. So they are charging for a service they refuse to provide.

Customer ServiceOnline & App

I paid $150 for a six month subscription, without getting a working match account by Match. Match's website does not accept my phone number to be verified. My account shows up as non-verified, like a scammer. Parts of the website do not work, like video chat. I cannot believe how many e-mails I exchanged with match customer service and tech folks, with my account still not working - very frustrating!

Online & App

I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. Instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.