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TOPICS ON THIS PAGE:
Pricing and Payment
My Appointment
What We Take
Service and Location Info
Here are the answers to some of our customers' most frequently asked questions (FAQs). If you can't find the answer you're looking for, please feel free to contact us.
TOPICS ON THIS PAGE:
Pricing and Payment
My Appointment
What We Take
Service and Location Info
Expand all
Pricing and Payment
Is 1-800-GOT-JUNK? free?
1-800-GOT-JUNK? is a paid service that offers full-service junk removal. That means that everything is included in the price; picking up items from wherever they’re located, loading the items into the truck, sweeping up the area when we’re done, and any associated disposal or recycling fees. We’ll give you a single, up-front price before we get to work, and that’s the price you’ll pay once we’re done—no surprises! All you have to do is point, and we’ll make your junk disappear!
What is a no-obligation onsite estimate?
We want to make sure we give you an accurate price, and since we price based on how much space your items take up in the truck, we need to see your items in person before we can give you a final price. As soon as the friendly, uniformed team arrives, they’ll take a look at all of the items you want to have removed and provide an exact price before starting the work. We only complete the job if you are happy with the price, so if you choose not to proceed, just say the word and we’ll be on our way.
How does 1-800-GOT-JUNK? charge for junk removal?
We price based on how much space your items take up in the back of our truck, broken down into ⅛, ¼, ½, ¾ of a truckload, all the way up to a full truckload. Our trucks hold the equivalent of seven pickup trucks.
Our prices vary based on location and there is a minimum charge for our teams to remove your items, which is different in each location, based on a number of factors, including local disposal and recycling fees.
We offer single item pricing for certain items such as mattresses or TVs, sometimes this will be less than our minimum charge.
For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total volume that the material takes up in the truck, up to a maximum of one foot in height for a full truck.
Watch us load up a truck to see how our standard pricing works!
Can I get an exact price before you arrive?
No, we can’t give you an exact price over the phone. Since we typically price based on how much space your items take up in the truck, we need to see the items in person before we can give you an exact price. For some single item removals, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite estimate here. For more information, watch this video to see how price is determined!
What methods of payment do you accept?
We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.
Should I tip the junk removal team?
Tips are by no means expected or obligatory when using our service. However, we know our teams greatly appreciate them! If you feel like they did a great job, feel free to tip as you see fit.
LEARN MORE ABOUT PRICING
Expand all
My Appointment
When should I expect you to arrive?
On the day of your appointment with us, our friendly, uniformed truck team members will give you a call 15-30 minutes before the start of your two hour promise window. They’ll say hi, let you know what time they plan to arrive, and confirm any other details about your appointment if needed.
How do I cancel or change my appointment?
You can always change or cancel your appointment at any time. Just call us at 1-800-468-5865 and we'll be happy to help you make changes to your appointment.
Can you remove my junk if I’m not onsite?
It depends on where you’re located. Some of our franchises are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some locations do require you to be at home in order to remove your items.
Do you offer a No Contact Junk Removal service?
Yes! We are happy to provide our customers with No Contact Junk Removal. Our No Contact Junk Removal service allows us to remove items without direct contact to ensure the comfort and safety of our customers and our teams. Learn more here.
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What We Take
What items can 1-800-GOT-JUNK? remove?
The items we most often help people get rid of are mattresses, couches, other types of furniture, and electronics. We can take pretty much anything that two people can lift and load, as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your garage, backyard, attic, or anywhere else—all you have to do is point! See a more complete list of items we commonly take here.
What items does 1-800-GOT-JUNK? not accept?
The list of unaccepted items varies across locations, as we need to adhere to local regulations in each location. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis. Here are a few items we typically do not accept:
- Chemicals, Solvents & Oils
- Asbestos
- Storage & Oil Drums (unless empty and top & bottom cut out)
- Oil & Waste Storage Tanks
Does 1-800-GOT-JUNK? remove paint?
Some locations can take paint, while others aren’t able to accept it. This is due to differences in local regulations in every location. For those that can take paint, please note that they often require the paint to be fully dried before they can remove it. If you have paint that you need to get rid of, give us a call and we’ll let you know if your location can take it.
Can you remove large and bulky items?
Absolutely! We take big items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!
What does 1-800-GOT-JUNK? do with all the junk they remove?
Our goal is always to be as environmentally responsible as possible, while being sure to follow local regulations. We do our best to keep items out of the landfill by donating the donate-ables and recycling the recyclables as much as we can.
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Service and Location Info
Do you service my region/location?
While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking by entering your zip code here.
What are your hours of operation?
It varies across our locations, but many of our franchises work both weekends and weekdays. Our call center is open 24-7, 365 days a year, and you can always book online to find an appointment time that works for you.
Are you licensed and insured?
Yes, we're fully licenced and insured! We have insurance covering damages to both persons and property for every single booking.
Check Availability
No credit card required
- No Credit Card Required
- 24/7 Customer Service At 1-800-468-5865
24/7 Customer Service 1-800-468-5865
Franchise Opportunities Available
©2024 RBDS Rubbish Boys Disposal Service Inc.D.B.A 1-800-GOT-JUNK?887 Great Northern Way Unit 301 Vancouver, BC, V5T 4T5 *1-800-GOT-JUNK? is a registered trademark of RBDS Rubbish Boys Disposal Service Inc.
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Bill and Jonathan were fantastic and willing to work with me on what they would take within my budget. 10/10! Liam McNally Niagara 02/12/2023 
Bill and Jonathan came and cleared up all my old deck in a very timely fashion. They were very courteous and thorough. Mark Jolink Niagara 02/12/2023
Bill and Chris were great! Rob Malkovich Niagara 01/12/2023
Quick and efficient, super friendly and inexpensive. Could not be happier! Luke McMath Calgary 01/12/2023
Quick, courteous service! Nancy Friesen Calgary 01/12/2023
Quick and efficient service. Give Peter and Zack a raise. Kim Wong Calgary 01/12/2023
Nate and Chris did a great job. Fast, efficient and courteous service. Jeff Rowan Niagara 30/11/2023
Amazing service Anton! THX! Flame .\/. Calgary 30/11/2023
Sawyer and Peter were incredible. Polite and friendly. Same day service. Great job guys! carolyn neary Calgary 29/11/2023
Great service just wish the minimum price was on the website... Alison Stutz Calgary 28/11/2023
Have used you guys many times. Always as agreed good service and polite people. Well worth the value Attila Takacs Calgary 28/11/2023
Rob and Ben were very friendly and careful when moving the big items out! Thanks guys! Monica Cioni Calgary 28/11/2023
Quick and efficient. For Ryan and Brandon excellent job. Sal Sal Hoss Niagara 28/11/2023
Fast, efficient, friendly and responsive! Dean Reynolds Calgary 27/11/2023
Trey and Chay were very attentive and friendly. Even when they were delayed they kept me updated. Great job. Darrin Hill Calgary 27/11/2023
Guys (Ryan and Jamar) were able to come early and called to confirm. Showed up and got rid of all my junk super quick! Highly recommend! Alex Niagara 27/11/2023
Good job Anton! Tony Montana Calgary 26/11/2023
Very helpful and friendly. They got the stuff we wanted out. Very professional. Danielle Kerr Calgary 26/11/2023
Rapide et sympathique WitcherMadmax Monteregie Metro 18/11/2023
Efficient, fair price, estimate was correct. tara p Monteregie Metro 15/11/2023
Ponctuel, service rapide et propre. Un clé en main, Melanie Carey Monteregie Metro 19/04/2023
Excellent service et employés très professionnels! Fella Gaouar Monteregie Metro 18/04/2023
Rapide, courtois et bon prix. Super merci! Martin Savard Monteregie Metro 12/04/2023
Rapide, professionnel et courtois henri cadieux Monteregie Metro 05/04/2023
Very professional staff. The work was done quickly and clean. Bruno Souza Monteregie Metro 16/03/2023
Excellent service! Rapide et sympathique! Annie Martin Monteregie Metro 05/03/2023
Very efficient and courteous ! Cinthia LM Monteregie Metro 15/02/2023
The guys were awesome, nice, respectful and super helpful Danae M Monteregie Metro 06/01/2023
Very nice team, good service Alex and Marcus. Very friendly and positive. Merci encore pour être venu chercher le saufa! Lex DT Monteregie Metro 04/01/2023
They were very professional and fast in helping me remove furniture from my room. I really recommend them. Lonimi Meseko Monteregie Metro 03/01/2023
super sevice ! super employer ! je recommande à tous 😀 David Higgins Monteregie Metro 29/12/2022
Rob and Kevin offered friendly and efficient service. I would use them again! Cindy Jack Montreal Ouest 22/12/2022
Rob & kev fantastic job great guys great service 15 out of 10 Maitre D Montreal Ouest 22/12/2022
Très bon service merci! Lucie Haché Monteregie Metro 25/11/2022
Jimmy and Jean-Simon were very professional and good workers.They took good care of how they proceeded to empty the house without damage aldotremblay Monteregie Metro 22/11/2022
Journée froide. service jour meme, excellent service, patient, créatif et travaillant. 5 sur 5 Pierre Denis Monteregie Metro 20/11/2022
Hank and Nick were fast and great! Matt Heath Wisconsin 02/12/2023
Jason and Everett were great Oliver Walsh LA Metro 02/12/2023
Awesome work! Evan and Max worked quickly and were very friendly! Kolver Matos Wisconsin 02/12/2023
Jacob and Connor were a great help John Tyree Wisconsin 02/12/2023
Kevin and Zach did an excellent job removing my junk Rocco709 Seattle 02/12/2023
Marquise and Donnie did an amazing job cleaning out our garage. They were super friendly and very efficient. Highly recommend! Logan Jarecki Wisconsin 02/12/2023
Quick and easy service! Very friendly! They told me their names but I immediately forgot. My fault, not theirs. Zach and Jason maybe? liam nolosco Seattle 02/12/2023
Marquise and Donnie did a great job s t Wisconsin 02/12/2023
Aaron and DJ were awesome! Amber Fedosh Seattle 02/12/2023
Aaron and DJ were friendly and quick. Chris Conley Seattle 02/12/2023
Aaron and DJ are very professional and helpful. Great service so far. Jun-ji Barber Seattle 02/12/2023
Tay and david was on time and very fast David Pryor Wisconsin 01/12/2023
The team who came was very efficient and helpful! Dana Scott Seattle 01/12/2023
Evan and Kenny were fast and efficient. Tom Kleewein Wisconsin 01/12/2023
Jake and Brayden did and awesome job, were fast and efficient and very friendly. Cheryl Wanzo Wisconsin 01/12/2023
Was very friendly! Tay and Dave Shelly Poler Wisconsin 01/12/2023
Mike, Tanner, Nick, and Dakota and Richard were awesome Barb Knott Madison 01/12/2023
Nick, Richard, Tanner, Dakota and Mike were a pleasure to work with. Jack Knott Madison 01/12/2023
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Fast, easy Junk Removal for every type of business - let us do the heavy lifting.
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Fast, easy Junk Removal - relax and let us take care of everything
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